What problem it solves
Clinic staff no longer need to remember which patient to text or call and when. The system automates a large part of recurring communication.
Which SMS messages can be sent
Visit reminders
Patients automatically receive SMS about upcoming visits. The patient can reply “YES” and the confirmation is shown in DARWA CRM.
Periodic reminders
Messages are sent automatically after a set period, for example every 6 months as a reminder about a check-up or oral hygiene.
Oral hygiene and other service messages
Patient information and reminders related to oral hygiene and other clinic services can be automated.
Bulk SMS
The clinic can send a message to a selected group of patients at once.
Personalised SMS
Messages are tailored to a specific patient and situation.
Marketing SMS
Communicating clinic offers, news, promotions and other information relevant to patients.
Review management
After a visit, patients receive messages that help collect and manage reviews.
The practical result
Automatic visit reminders as well as periodic, bulk, personalised and marketing communication with patients are all managed in one system.
Frequently asked questions
Can a patient confirm a visit by SMS?
Yes. After receiving a reminder, the patient can reply “YES” and the confirmation is shown in DARWA CRM.
Can check-up reminders be sent automatically?
Yes. Periodic reminders are sent after a set period, for example every 6 months.
Can SMS be sent to a group of patients?
Yes. Bulk SMS lets you send a message to a selected group of patients at once, for example about clinic news or promotions.
Read more: SMS Reminders for Patients: How to Reduce No-Shows, Automated SMS Messages Every Six Months: Patient Reactivation